Support Services

Expert ABB AutomationSupport & Maintenance

Maximize your system uptime and performance with our comprehensive support services, from expert technical assistance to planned maintenance and optimization programs.

Technical Support

Support Contact
+1 (262) 252-1600
Monday - Friday, 8:00 AM - 5:00 PM CST
Expert technical assistance
Remote diagnostic capabilities
On-site support available

Comprehensive Support Services

Our support services are designed to keep your automation systems running at peak performance throughout their entire lifecycle.

Technical Support Services

Professional technical support for system issues and maintenance during business hours.

Includes:

  • Expert Technical Assistance
  • Remote Diagnostics
  • On-site Support
  • Spare Parts
Response Time:
Same Day

Preventive Maintenance

Scheduled maintenance programs to ensure optimal system performance and reliability.

Includes:

  • System Health Checks
  • Performance Analysis
  • Predictive Maintenance
  • Documentation
Response Time:
Scheduled

Training & Documentation

Comprehensive training programs and documentation for operators and maintenance staff.

Includes:

  • Operator Training
  • Maintenance Training
  • System Documentation
  • Best Practices
Response Time:
On-demand

Cybersecurity Services

Industrial cybersecurity assessments, updates, and ongoing monitoring services.

Includes:

  • Security Assessments
  • Patch Management
  • Monitoring
  • Incident Response
Response Time:
Next Business Day

Support Service Levels

Choose the support level that best fits your operational requirements and budget. All plans can be customized to meet your specific needs.

Basic Support

Included

Standard support included with all systems

  • Business hours phone support
  • Email technical support
  • Online documentation access
  • Software updates
  • Basic troubleshooting
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Most Popular

Professional Support

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Enhanced support for mission-critical systems

  • Extended hours phone support
  • Priority response times
  • Remote diagnostic access
  • Quarterly health checks
  • Performance optimization
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Professional Plus Support

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Comprehensive support with guaranteed response

  • Priority technical support
  • Dedicated support engineer
  • On-site support included
  • Predictive maintenance
  • Custom training programs
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Multiple Ways to Get Support

We offer multiple channels to ensure you get the help you need, when you need it, through your preferred communication method.

Phone Support

Direct access to our technical experts

+1 (262) 252-1600

Email Support

Detailed technical inquiries and documentation

engineering@grossautomation.com

Remote Support

Secure remote diagnostic and troubleshooting

Business Hours Available

On-site Support

Field service engineers for complex issues

Scheduled Appointments

Self-Service Resources

Access our comprehensive library of resources for immediate assistance and system optimization.

Software Downloads

Latest software versions, patches, and updates

Documentation Library

User manuals, installation guides, and technical notes

Training Catalog

Available training courses and certification programs

Spare Parts

Genuine ABB spare parts and component catalog

Support Hours

Technical Support:Mon-Fri 8AM-5PM CST
Phone Support:Mon-Fri 8AM-6PM CST
Email Support:Mon-Fri 8AM-5PM CST
On-site Service:By Appointment

Need Support Right Now?

Our support team is standing by to help you resolve any issues and get your systems back to optimal performance.